The screen is offline.
Check that the power is connected and your home Wi-Fi is working. Tap the tablet to reveal its Wi-Fi button, then choose the network again if needed.
Support
Let’s work it out together.
Start with these simple checks, or send us a message.
A reminder was not stopped.
Check in with your parent. An unstopped reminder does not confirm that something is wrong, or that a task has or has not been completed.
Joining the family.
Open the invite on the phone with the mobile number it was sent to. Sign in with the SMS code. Ask the household owner for a new invite if needed.
Need a hand with setup?
Keep your order number handy. Email hello@careframe.com.au. Never send passwords, SMS codes or your private setup QR code.